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Stripe invoice correction

This guide explains how to update your billing and payment details in the SiteCockpit Dashboard. All payment processing is handled via Stripe, which is fully integrated with SiteCockpit. Changes made to your billing information will apply to future invoices. Edits to the address fields will also be reflected on existing invoices.

Access the SiteCockpit Dashboard

Log into your SiteCockpit account and open the Dashboard from the left-hand navigation.
Here, you’ll find an overview of your active subscription.

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Manage Subscription

Click on the “Manage Subscription” button in the subscription section.
You will be redirected to your Stripe customer portal, where you can update your payment and billing details.

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Update Information

In the Stripe portal, click “Update Information”.
This will open a form where you can enter or modify your billing data.

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Edit Billing Details

Fill in the fields as required:

  • Name (person to whom the invoice is addressed)
  • Company name → enter this in Address Line 1
  • Street address, ZIP, city, country

Click Save to confirm your changes.

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Review Invoice

Return to the SiteCockpit Dashboard and open an existing invoice.
Your updated billing information will now be applied as follows:

  • Address lines → updated on existing invoices
  • Name → shown only on future invoices
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Important Notes on Updating Information

  • The Name in the payment information must refer to a natural person (e.g. the recipient of the invoice).
  • The Company Name should be entered in the first address line.
  • Changes to the name will not affect existing invoices, but will appear on the next invoice.
  • Address changes will be applied to all invoices, including previously issued ones.