Description
You can submit tickets for your project via our Service Desk (accessible at sitecockpit.com/en/contact). This communication channel is the fastest and most effective way to process your requests. Therefore, before sending an email or making a phone call, please consider whether it would be possible to submit a ticket instead.
Areas
- Functionality enhancements (feature requests) and change requests
- Error reports (bugs)
- Support
- Sales inquiries
- Partner-related inquiries
- Product-related inquiries
Service Desk Overview
Category
Select a category that matches your request. Multiple selections are possible if your request covers several topics.
Contact Details
Enter your contact information in the respective fields. This helps us assign your request and get in touch with you.
Website URL
Important for assigning the request.
Your Message / Inquiry
Describe the content of your request as clearly as possible. Tickets that are not filled out correctly or cannot be clearly reproduced cannot be processed immediately and result in additional effort.
Attachment
You may add relevant attachments such as meaningful screenshots, short videos, documents, or similar materials.
Further procedure
After creating the ticket, you will not only receive a confirmation email about this attachment, but you will also be informed about every change made.
Ticket processing status
In each ticket status, you have the option of leaving comments relating to the issue.
New
This status includes tickets that have not yet been processed.
Under review
As the name suggests, the ticket is undergoing a content, technical, or sales review.
Waiting for customer
We need feedback to continue processing the ticket. Please note that tickets in this status are automatically closed after 7 days if no comment has been made in the meantime.
Waiting for support
A ticket to which you have responded in the “Waiting for customer” status will change to this status. Now we're back on the ball.
Closed
Self-explanatory